Productive and cost-effective
Unlike human customer care managers, AI-based virtual agents never get tired and are available 24/7/365, which drives overall productivity to an unprecedented level.
Moreover, VAs can literally save your money — the AI-powered contact center provides up to 50% economy on operational costs. Minimized wait times
Since VAs can work simultaneously on many tasks, customers no longer need to endlessly wait in line to have their issues addressed. Instead, they enjoy immediate responses, which certainly improves their experience.
It makes for a significant benefit, since 44%
of customers are not ready to spend more than 2 minutes waiting on the phone, and 13% are not going to wait at all.Easy to scale up
AI-powered contact centers can be easily scaled up with no need to hire and train employees. All you need is to launch some extra VAs. It's especially useful in times of seasonal sales or new product launches when contact centers are loaded with calls.
Besides, it's much cheaper, and you won't be restricted by limited office space or lack of additional hardware. Predictable high quality
VAs can help you eliminate common human-related problems, such as inconsistency, incompetence, or even bad mood.
With AI systems, you can be sure that your scripts are followed 100%, and every communication follows the correct tone of voice.
More and more customers get used to various communication channels apart from the phone calls, so brands need to keep up with the trend and make their support available across those channels.
With AI systems, you can launch VAs to support customers on their platform of choice, including Email, WhatsApp, Telegram, or Viber.