According to the "Conversational Artificial Intelligence and Voice Cloning Market" report
, by 2025, 30% of big enterprises will leverage conversational platforms both for customer service and improving overall business effectiveness.
As so, one of the main questions is how exactly this evolution will look like. Businesses have been using conversational systems for ages and did not achieve significant success here. What did such tools lack, and is there a way to fix these flaws with new technology?