One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.
Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.
Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.
Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.
Conversational AI technology is fueling the next way of customer and employee experiences for businesses worldwide. How does it work, what the main benefits are, and which steps to follow to implement the technology within the company?
The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?