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Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

Read more 7 min
Digital business Why AI-Powered Automated Customer Service Is the Future: 7 Practical Reasons

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

#customerexperience#cx
Read more 7 min
22 September 2021
Customer experience How AI Can Help Companies To Go Through Holiday Shopping: 5 Practical Ways

Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.

#cx#Retail
Read more 5 min
19 September 2021
Fundamentals What is Text-dependent and Text-independent Voice Biometrics

Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.

#voicebiometrics
Read more 5 min
17 March 2021
Digital business How Conversational Communications Improve Customer Experience

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.

#customerexperience#cx
Read more 4 min
18 February 2021
Digital business Where Is Your Company on Your Conversational AI Journey?

Conversational AI technology is fueling the next way of customer and employee experiences for businesses worldwide. How does it work, what the main benefits are, and which steps to follow to implement the technology within the company?

#aijourney#conversationalai
Read more 4 min
27 January 2021
Fundamentals The History of Conversational AI: From Nine Digits and Sixteen Words to Human-like Virtual Agents

The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?

#ai#aihistory
Read more 6 min
12 January 2021
Tech trends How AI is Turning Human Voice Into the Ultimate Security Tool

Voice recognition technology has been developing for around 70 years now. Nowadays, AI-fueled voice solutions can analyze human voice and derive lots of data from it, including emotional state, native region, and lots more.

#securitytool#voiceai#voicebiometrics
Read more 5 min
21 December 2020
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