One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Speech analytics can be an additional tool for improving the quality of service in contact centers. Let’s look at the most common benefits that speech analytics offer.
It’s predicted that in 2024 the number of digital voice assistants in use will be more than 8.4 billion devices. The technology does not stand still and is rapidly developing. Therefore, new products are being released, offering a more sophisticated user experience.
Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.
AI-powered personal assistants have been steadily gaining in popularity in recent years. Over 132 million people in the US will use a virtual voice assistant at least once a month in 2022. So it’s no wonder that businesses are now thinking about how they can employ this technology for their benefit.
Outbound communication is one of the most beneficial practices in marketing for any business. Delegating outbound calls to several employees can be risky as the volume of inbound calls fluctuates depending on a number of factors. Here are a few tips on how AI-based virtual agents can help your business grow.
Among the most common problems call centers face are long wait times, long onboarding periods, high personnel turnover rate, and unsatisfactory performance, resulting in customer churn. What can be done to solve these problems and boost productivity? This article shares a few tips on that.
AI-based solutions have been increasingly pervading business operations in recent years. Discover how companies can drive their marketing and sales conversion by adopting AI technology.
75% of millennials tend to avoid answering phone calls, especially if they’re coming from unidentified numbers. However, in this case, the issue of missing important calls is arising. Is there a solution for that?
It seems that the rapidly growing interest in the voice AI technology we’ve been observing recently is here to stay. So what are the forecasts and trends to watch in 2022?
According to a recent survey, 70% of consumers would like their virtual assistants to understand them better. They’ve come to expect a more natural conversation with VAs so that their customer experience is flawless and the interactions are human-like.
If you’re in the retail or e-commerce business, consider taking advantage of cutting-edge conversational AI solutions that can automate everyday tasks, from confirming orders and reaching out to clients to providing excellent customer service.
Discover why voicebots can be more beneficial to both businesses and customers as compared to chatbots and text-based agents.
By creating a millennial-friendly brand, businesses will be able to make the most of this demographic’s spending potential.
Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.
Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.
Successfully deploying Conversational AI in a company requires thorough planning and certain preparations. This article will cover the most important steps you should take to implement Conversational AI in your organization.
When it comes to customer communication automation, chatbots are among the first things that pop up in mind. However, there's a more sophisticated solution - (VAs) that can bring even more benefits and a higher payoff if applied properly.
Artificial Intelligence (AI) is a rapidly evolving branch of technology encompassing the newest developments in ML, speech recognition, NLP, computer vision, etc. Have a look at some possible AI applications and how they can benefit businesses.
Is there any connection between CX and loyalty at all? In fact, there is, and today we will talk about improving the customer experience to drive customer loyalty by using data and personalized AI-based communication.
Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.
For years, retailers have been primarily focused on customer acquisition. But growing the revenue without effective customer retention can prove to be unsustainable. Discover the ways to drive customer loyalty and prevent customer churn.
Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.
Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.
Conversational AI technology is fueling the next way of customer and employee experiences for businesses worldwide. How does it work, what the main benefits are, and which steps to follow to implement the technology within the company?
The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?