Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Digital business Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

#customerexperience#cx
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22 September 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.

#cx#Retail
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19 September 2021
Fundamentals Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.

#voicebiometrics
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17 March 2021
Digital business Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.

#customerexperience#cx
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18 February 2021
Digital business Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Conversational AI technology is fueling the next way of customer and employee experiences for businesses worldwide. How does it work, what the main benefits are, and which steps to follow to implement the technology within the company?

#aijourney#conversationalai
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27 January 2021
Fundamentals Hold the Line: How AI Saved A Telecom Company Under the Lockdown

The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?

#ai#aihistory
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12 January 2021
Tech trends Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Voice recognition technology has been developing for around 70 years now. Nowadays, AI-fueled voice solutions can analyze human voice and derive lots of data from it, including emotional state, native region, and lots more.

#securitytool#voiceai#voicebiometrics
Read more 5 min
21 December 2020
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