Customer experience

Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Discover why voicebots can be more beneficial to both businesses and customers as compared to chatbots and text-based agents.

#voiceai#voicebots
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03 November 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

By creating a millennial-friendly brand, businesses will be able to make the most of this demographic’s spending potential.

#customerexperience#millennials
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25 October 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.

#cx#Retail
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19 September 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Is there any connection between CX and loyalty at all? In fact, there is, and today we will talk about improving the customer experience to drive customer loyalty by using data and personalized AI-based communication.

#customerexperience#customerservice
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16 June 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.

#ai#contactcenter#customerexperience
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31 May 2021
Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

For years, retailers have been primarily focused on customer acquisition. But growing the revenue without effective customer retention can prove to be unsustainable. Discover the ways to drive customer loyalty and prevent customer churn.

#aiforretailers#customerchurn#Retail
Read more 5 min
17 May 2021
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