One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Discover why voicebots can be more beneficial to both businesses and customers as compared to chatbots and text-based agents.
By creating a millennial-friendly brand, businesses will be able to make the most of this demographic’s spending potential.
Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.
Is there any connection between CX and loyalty at all? In fact, there is, and today we will talk about improving the customer experience to drive customer loyalty by using data and personalized AI-based communication.
Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.
For years, retailers have been primarily focused on customer acquisition. But growing the revenue without effective customer retention can prove to be unsustainable. Discover the ways to drive customer loyalty and prevent customer churn.