One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
If you’re in the retail or e-commerce business, consider taking advantage of cutting-edge conversational AI solutions that can automate everyday tasks, from confirming orders and reaching out to clients to providing excellent customer service.
Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.
When it comes to customer communication automation, chatbots are among the first things that pop up in mind. However, there's a more sophisticated solution - (VAs) that can bring even more benefits and a higher payoff if applied properly.
Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.
Conversational AI technology is fueling the next way of customer and employee experiences for businesses worldwide. How does it work, what the main benefits are, and which steps to follow to implement the technology within the company?