One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Speech analytics can be an additional tool for improving the quality of service in contact centers. Let’s look at the most common benefits that speech analytics offer.
Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.
According to a recent survey, 70% of consumers would like their virtual assistants to understand them better. They’ve come to expect a more natural conversation with VAs so that their customer experience is flawless and the interactions are human-like.
Successfully deploying Conversational AI in a company requires thorough planning and certain preparations. This article will cover the most important steps you should take to implement Conversational AI in your organization.
Artificial Intelligence (AI) is a rapidly evolving branch of technology encompassing the newest developments in ML, speech recognition, NLP, computer vision, etc. Have a look at some possible AI applications and how they can benefit businesses.
Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.
The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?