Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Fundamentals Four Benefits of Using Speech Analytics Technology in Your Contact Center

Speech analytics can be an additional tool for improving the quality of service in contact centers. Let’s look at the most common benefits that speech analytics offer.

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28 June 2022
Fundamentals What is Customer Experience?

Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.

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11 April 2022
Fundamentals Chatbots Vs Conversational AI: What’s The Difference

According to a recent survey, 70% of consumers would like their virtual assistants to understand them better. They’ve come to expect a more natural conversation with VAs so that their customer experience is flawless and the interactions are human-like. 

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07 December 2021
Fundamentals How To Properly Implement Conversational AI

Successfully deploying Conversational AI in a company requires thorough planning and certain preparations. This article will cover the most important steps you should take to implement Conversational AI in your organization.

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30 July 2021
Fundamentals What is AI And How It Helps Businesses

Artificial Intelligence (AI) is a rapidly evolving branch of technology encompassing the newest developments in ML, speech recognition, NLP, computer vision, etc. Have a look at some possible AI applications and how they can benefit businesses.

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28 June 2021
Fundamentals What is Text-dependent and Text-independent Voice Biometrics

Voice biometrics is an innovative security approach that verifies a person's claimed identity based on a speech sample (voiceprint). Such an authentication method may be much more effective for voice-based remote communications than other solutions.

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17 March 2021
Fundamentals The History of Conversational AI: From Nine Digits and Sixteen Words to Human-like Virtual Agents

The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?

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12 January 2021
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