One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
It seems that the rapidly growing interest in the voice AI technology we’ve been observing recently is here to stay. So what are the forecasts and trends to watch in 2022?
Discover why voicebots can be more beneficial to both businesses and customers as compared to chatbots and text-based agents.
Voice recognition technology has been developing for around 70 years now. Nowadays, AI-fueled voice solutions can analyze human voice and derive lots of data from it, including emotional state, native region, and lots more.