One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Outbound communication is one of the most beneficial practices in marketing for any business. Delegating outbound calls to several employees can be risky as the volume of inbound calls fluctuates depending on a number of factors. Here are a few tips on how AI-based virtual agents can help your business grow.
Among the most common problems call centers face are long wait times, long onboarding periods, high personnel turnover rate, and unsatisfactory performance, resulting in customer churn. What can be done to solve these problems and boost productivity? This article shares a few tips on that.