One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
AI-based solutions have been increasingly pervading business operations in recent years. Discover how companies can drive their marketing and sales conversion by adopting AI technology.
Artificial Intelligence (AI) is a rapidly evolving branch of technology encompassing the newest developments in ML, speech recognition, NLP, computer vision, etc. Have a look at some possible AI applications and how they can benefit businesses.
Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.
The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?