Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Fundamentals The History of Conversational AI: From Nine Digits and Sixteen Words to Human-like Virtual Agents

The voice technology can work miracles these days: today's digital assistants can be as small as teacups, but the first voice recognition devices were almost the size of an entire room. Ever wonder how – and when – it all started?

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12 January 2021
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