Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Customer experience Hold the Line: How AI Saved A Telecom Company Under the Lockdown

For years, retailers have been primarily focused on customer acquisition. But growing the revenue without effective customer retention can prove to be unsustainable. Discover the ways to drive customer loyalty and prevent customer churn.

#aiforretailers#customerchurn#Retail
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17 May 2021
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