Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Fundamentals What is Customer Experience?

Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.

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11 April 2022
Customer experience What Companies Need To Know To Attract Millennials

By creating a millennial-friendly brand, businesses will be able to make the most of this demographic’s spending potential.

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25 October 2021
Digital business Why AI-Powered Automated Customer Service Is the Future: 7 Practical Reasons

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

Read more 7 min
22 September 2021
Customer experience Is Your CX Driving Customer Loyalty?

Is there any connection between CX and loyalty at all? In fact, there is, and today we will talk about improving the customer experience to drive customer loyalty by using data and personalized AI-based communication.

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16 June 2021
Customer experience How To Drive Exceptional CX With AI In The Contact Center

Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.

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31 May 2021
Digital business How Conversational Communications Improve Customer Experience

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.

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18 February 2021
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