Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Digital business Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

#customerexperience#cx
Read more 7 min
22 September 2021
Digital business Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.

#customerexperience#cx
Read more 4 min
18 February 2021
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