Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.

By creating a millennial-friendly brand, businesses will be able to make the most of this demographic’s spending potential.

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

Is there any connection between CX and loyalty at all? In fact, there is, and today we will talk about improving the customer experience to drive customer loyalty by using data and personalized AI-based communication.

Take a look at how contact centers can extend their digital presence across various channels to meet new communication patterns while ensuring customers can get their issues resolved quickly and seamlessly.

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.