Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Fundamentals Four Benefits of Using Speech Analytics Technology in Your Contact Center

Speech analytics can be an additional tool for improving the quality of service in contact centers. Let’s look at the most common benefits that speech analytics offer.

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28 June 2022
Fundamentals What is Customer Experience?

Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.

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11 April 2022
Digital business Why AI-Powered Automated Customer Service Is the Future: 7 Practical Reasons

Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.

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22 September 2021
Customer experience How AI Can Help Companies To Go Through Holiday Shopping: 5 Practical Ways

Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.

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19 September 2021
Digital business How Conversational Communications Improve Customer Experience

Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.

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18 February 2021
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