One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
Speech analytics can be an additional tool for improving the quality of service in contact centers. Let’s look at the most common benefits that speech analytics offer.
Discover why CX is so important, what makes a good or bad customer experience, how to measure it, what a CX strategy is, and how to improve customer experience.
Global lockdowns, economic turbulence, and reduced demand are forcing companies to seek ways to improve business processes, increase effectiveness, and serve their customers better to retain them.
Voice AI can help businesses avoid mistakes during the holiday shopping season and boost conversions, sales, and customer satisfaction.
Relationships are essential for every business. The majority of companies with above-average customer experience perform better financially than their competitors, and 96% of customers base their brand loyalty on the quality of the customer service.