Latest thoughts and ideas on Conversational AI market and not only, for businesses enthusiasts and innovators

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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Tips & Tricks How to Improve Your Call Center Performance

Among the most common problems call centers face are long wait times, long onboarding periods, high personnel turnover rate, and unsatisfactory performance, resulting in customer churn. What can be done to solve these problems and boost productivity? This article shares a few tips on that.

#callcenter#callcenterefficiency#performance
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17 February 2022
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