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One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
It’s predicted that in 2024 the number of digital voice assistants in use will be more than 8.4 billion devices. The technology does not stand still and is rapidly developing. Therefore, new products are being released, offering a more sophisticated user experience.
75% of millennials tend to avoid answering phone calls, especially if they’re coming from unidentified numbers. However, in this case, the issue of missing important calls is arising. Is there a solution for that?
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