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Hold the Line: How AI Saved A Telecom Company Under the Lockdown

One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.

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Eugenia Novikova
21 December 2020
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Customer experience
Digital business
Fundamentals
Tech trends
Tech trends Hold the Line: How AI Saved A Telecom Company Under the Lockdown

Voice recognition technology has been developing for around 70 years now. Nowadays, AI-fueled voice solutions can analyze human voice and derive lots of data from it, including emotional state, native region, and lots more.

#securitytool#voiceai#voicebiometrics
Read more 5 min
21 December 2020
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