One Telecom company managed to reinforce technical support on the second line and allocate additional resources to solving non-standard customer issues.
AI-powered personal assistants have been steadily gaining in popularity in recent years. Over 132 million people in the US will use a virtual voice assistant at least once a month in 2022. So it’s no wonder that businesses are now thinking about how they can employ this technology for their benefit.
It seems that the rapidly growing interest in the voice AI technology we’ve been observing recently is here to stay. So what are the forecasts and trends to watch in 2022?
Discover why voicebots can be more beneficial to both businesses and customers as compared to chatbots and text-based agents.