Product
Contact Center AI
Contact Center AI
Omnichannel digital contact center for both inbound and outbound scenarios
Enhance your contact center with Voice AI. Boost performance, increase sales, reduce costs
Inbound
Outbound
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Handle up to 80% of customer requests without forwarding them to human experts
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Increase your business metrics by helping customers at every stage of the funnel across multiple channels
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Increase customer satisfaction level by the quality of processing requests and always free human agents
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Ensure customer gets help 24 hours a day, 7 days a week
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Assist customers by solving their issues no matter the reason (common technical problem or an information search) by listening with patience, responding thoughtfully, and always answering politely
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Provide timely follow-ups with quality service, ensuring the right leads process quickly and efficiently, screen irrelevant leads
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Filter calls and successfully confirm each lead fits the criteria for qualification
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Grow your conversion by up to 20% and reduce the cost of the lead up to 2.4 times
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Conduct regular surveys after each customer interaction to reveal weak points and bottlenecks in the business processes and employees' performance
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Call thousands of customers at the same time to speed up your survey or marketing research
Numbers
Outstanding results of AI solutions implementation
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х10
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Speed
Faster call processing versus a standard call center. No queues on the line
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50%
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Saving
Up to 50% savings on contact center maintenance
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+20%
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Conversion
20% conversion increase as compared to the human agent
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80%
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Automation
Up to 80% of customer requests handling without forwarding to human experts
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99%
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Human-likeness
99% of customers did not recognize the customer service agent as being an AI-driven virtual agent
Results
Take a fresh look at communications
Get better results
Improve productivity, communication consistency using AI-fueled voice agents while providing savings and better scalability options
Scale fast
Solve employee training and call center scaling problems. Just 600 recorded calls and three weeks are required to get a virtual agent that knows everything about your inventory and popular customer objections
Delight customers
Stand out with the perfect conversational AI that is indistinguishable from humans. Only 1% of the customers asking the business will understand they are talking to the bot; the other 99% will be as satisfied as after the conversation with a human agent
Cases
Successful projects of our clients
Customer care: reaching out for customers to offer a discounted plan option
Customer informing and retaining process optimization for a well-known telecom operator
35%
conversion growth for specific scenarios
х2
higher reach due to AI usage
Customer service: outbound call regarding the package delivery status
Increased efficiency of a delivery process, improved customer satisfaction
80%
of successful сustomer calls thanks to the custom call management
85%
of customers actually took the package within 2 days
Customer service: high-volume call center automation
Customer informing and retaining process optimization
85%
of requests successfully solved by the virtual agents
0min
clients will no longer wait for a human agent to pick up the phone
Project stages
Only 3 weeks to launch the project needed
Benefits
Benefits for the business and customers
Multichannel
A virtual agent can contact the customer via the phone, using messaging apps, SMS, or email
24/7 perfect and always on
AI-based agents never get tired, always follow the script, and can handle hundreds of objections effectively
Wait time reduction and easy scaling
Launch as many virtual agents as you need so that your customers will never hear "All of our agents are currently busy" again
Conversion increase x2,5
A virtual agent is an ideal sales manager who always follows the script, picks the right tone, and applies sales techniques professionally
Lower costs
Decrease your business' costs. The AI-fueled contact center provides ~50% savings on operational costs
Flexible solution
Only 3 weeks are needed to launch the project. Test the hypothesis and get instant feedback
Areas
Areas our services help to evolve
Industries
Banks, finance and insurance
Telecom
Retail and e-commerce
Public sector
Transport and logistics
Service companies
Get in touch
Elevate customer experience using AI-powered virtual agents
Contact us via email: info@neuro.net or fill in the form below:
